Ring 000 for Emergency or go to the nearest hospital such as Nepean Hospital or Katoomba Hospital
Our Doctors have a vast experience in all aspects of general practice. Dr Weizhen Lu has special interests in preventative health management, mental health, men and women’s health, pediatrics, adolescenthealth and natural medicine.
Telephoning your Doctor
Our doctor may be contacted during normal surgery hours. If the doctor is with a patient, a message will be taken and the reception staff will advice you when it is likely that the he will return your call and usually it’s in between seeing patients or at end of the day. Your call will always be put through to the doctor in an emergency.
We will give you instructions on how to obtain results for pathology or imaging tests (X-rays, Ultrasounds etc). In general, results are given during consultation in order to allow for appropriate discussion of their implications. It is advisable to make an appointment to discuss further management or follow-ups.
Fees and Billing Arrangements
All consultations with our general practitioner will be bulk billed if you have a Medicare card. Please bring in your Medicare card or number with you for all consultations. A fee will be charged for patients not registered with Medicare, and for consultations not covered by the Medicare Benefits Schedule. Please ask the receptionist prior consultation. If your visit is as a result of work related injury, you need to inform the attending doctor. Work related consultations and treatment will be billed to the employer or the insurance company involved. Although we fully bulk bill our services, there may be additional costs for other specialized services our GP provide and referred services to other health professionals
After Hours Care
If you need urgent medical attention outside of our normal surgery hours, please contact National Home Doctor Service on 137425. You can arrange for a home visit and you will be bulk billed if you have a valid Medicare Card. This service is available during weekdays (6pm-9am) and all day Saturday and Sunday. Brochures are available our reception area.
An appointment system operates in this practice with an average of 15 minutes allocated per patient unless a long appointment is required. Every effort will be made to accommodate your preferred time. When booking, please advise the receptionist if your problem is URGENT, if you require a long appointment, need a special medical examination or procedure or if more than one family member needs to be seen. If you are unable to keep the appointment, please inform us as soon as possible so that someone else can be accommodated. If you or a family member requires an interpreter service, we can organize this for you. Walk-ins are accommodated but patients with appointments have priority.
Recalls and Reminders
We are committed to preventive care. To provide for an efficient monitoring of your health, this practice offers a computerize system of recalls and reminders. Your doctor will seek your permission to be included on our reminder system. We may issue you with a reminder notice from time to time offering you preventive health services appropriate to your care. If you do not wish to be part of this system, please let your doctor or reception knows. Recalls/reminders are done by phone or mail for follow-up tests, immunizations, health care assessments, reviews of chronic health problems like diabetes, asthma etc.
Your Feedback is important to our practice
We always welcome any constructive comments or suggestions. Our staff is here to help, so do not hesitate to ask for assistance. Due to the unpredictable nature of general practice consultations, the doctors will sometimes be behind schedule.
We apologise for any inconvenience this may cause. We take your feedback seriously as they will help us improve our services and to cater to your needs. A suggestion box is available at reception for you to place your ideas/recommendations.
However, if you are dissatisfied and want to take your concerns further, you may contact the Health Clinic Care Complaint Commission Tel: 0292 197 444.
Regular health checks and consultation with your doctor when any symptoms or changes in your body occur are essential as part of preventative care.
Our practice provides the following:
Vaccinations – Child and adult
Baby Growth and Development
Women’s health Issues
Men’s health issues
Skin cancer checks
Management of chronic disease
Medicals for Driving
Family Planning Advice
Pap Smears and Breast Checks
Liquid nitrogen freezing therapy
Children’s health check