Ring 000 for Emergency or go to the nearest hospital such as Nepean Hospital or Katoomba Hospital
Our Doctors have a vast experience in all aspects of general practice. Dr Weizhen Lu has special interests in preventative health management, mental health, men and women’s health, paediatrics, adolescent health and natural medicine.
Telephoning your Doctor
Your call will always be put through to the doctor in an emergency.
Fees and Billing Arrangements
After Hours Care
If you need urgent medical attention outside of our normal surgery hours, please contact National Home Doctor Service on 137425. You can arrange for a home visit and you will be bulk billed if you have a valid Medicare Card. This service is available during weekdays (6pm-9am) and all day Saturday and Sunday. Brochures are available our reception area.
An appointment system operates in this practice with an average of 15 minutes allocated per patient unless a long appointment is required. Every effort will be made to accommodate your preferred time. When booking, please advise the receptionist if your problem is URGENT, if you require a long appointment, need a special medical examination or procedure or if more than one family member needs to be seen. If you are unable to keep the appointment, please inform us as soon as possible so that someone else can be accommodated. If you or a family member requires an interpreter service, we can organize this for you.
Walk-in patient’s – we try to accommodate where we can however, patients with appointments will have priority.
Recalls and Reminders
Your Feedback is important to our practice
We always welcome any constructive comments or suggestions. Our staff are here to help, so do not hesitate to ask for assistance. Due to the unpredictable nature of general practice consultations, the doctors will sometimes be behind schedule.
We apologise for any inconvenience this may cause. We take your feedback seriously as they will help us improve our services and to cater to your needs. A suggestion box is available at reception for you to place your ideas/recommendations.