Information
For a medical emergency,
call 000 or attend your
nearest Emergency Department.
You can contact us on 02 4702 0259 or zenithfamilypractice@gmail.com.
Email is for non-urgent administrative enquiries only and should not be used for urgent medical advise.
Reception staff can assist with appointments and general enquiries but cannot provide clinical advise or interpret test results. We may need to verify your identity before discussing personal health information.
If you require an interpreter or communication assistance, please let our staff know when booking your appointment.
Penrith Medicare Urgent Care Clinic
Telephoning your Doctor
Our doctor may be contacted during normal surgery hours. If the doctor is with a patient, a message will be taken and the reception staff will advise you when it is likely that the the doctor will return your call and usually it’s in between seeing patients or at end of the day.
Your call will always be put through to the doctor in an emergency.
Test Results
Fees and Billing Arrangements
We offer bulk billing to all patients who hold a valid Australian Medicare card, including children under 16 years, concession card holders, DVA Gold Card holders, and cancer patients undergoing treatment. All Medicare-eligible consults and procedures will be bulk billed. Please bring your Medicare card and any current Pension or HealthCare Card (if applicable) to every appointment.
A private fee applies to patients who are not registered with Medicare or for any consultation or procedure not covered by the Medicare Benefits Schedule (MBS). This fee can only be confirmed after your appointment. If you do not hold a valid Australian Medicare card, please advise reception prior to your consultation.
If your visit is related to a workplace injury, please inform reception and your attending doctor. Work-related consultations and treatment will be billed directly to your employer or the relevant insurance company once a valid claim number has been provided and the claim has been approved.
If you do not have a claim number, or if your claim has not yet been approved, you will be required to pay your consultation fees in full on the day.
There may be additional costs for specialised services provided by our GPs or for referrals to other health professionals.
Skin Procedures
All skin procedures are performed exclusively by Dr Lu, so please contact the practice directly to book with her.
There is an out-of-pocket fee to cover the cost of instruments used, as this component is not covered by Medicare. Payment is required on the day by cash or card, and no accounts can be issued.
A 30-minute appointment is required for all skin procedures, so please speak with our reception staff to arrange a suitable time.
The additional fees are:
Pension card holders: $40.00
Non-pension patients: $60.00
After Hours Care
If you need urgent medical attention outside of our normal surgery hours, please contact 13SICK – 13 74 25. Patients requiring medical care outside our normal opening hours can contact 13SICK.
Due to our current circumstances as a solo GP practice, Zenith Family Practice is unable to provide routine home visits at this time. Patients requiring care outside the practice may contact 13SICK on 13 74 25. For urgent non-life-threatening conditions, patients may attend Penrith Medicare Urgent Care Clinic. For medical emergencies, call 000 or attend the nearest Emergency Department.
Appointments
An appointment system operates in this practice with an average of 15 minutes allocated per patient unless a long appointment is required. Every effort will be made to accommodate your preferred time. When booking, please advise the receptionist if your problem is URGENT, if you require a long appointment, need a special medical examination or procedure or if more than one family member needs to be seen. If you are unable to keep the appointment, please inform us as soon as possible so that someone else can be accommodated. If you or a family member requires an interpreter service, we can organize this for you.
Walk-in patients – we try to accommodate where we can however, patients with appointments will have priority.
Recalls and Reminders
Your feedback is important to our practice
Preventive Healthcare
- Medicals for Driving
- Mental Health
- Family Planning Advise
- Pap Smears and Breast Checks
- Liquid nitrogen freezing therapy
- Nutritional advise
- ECG
- Heart check
- Children’s health check
- Counselling
- Cosmetic Injections
- Vaccinations – Child and adult
- Baby Growth and Development
- Women’s Health Issues
- Men’s health issues
- Weight problems
- Smoking cessation
- Travel medicine
- Skin cancer checks
- Management of chronic disease
- Pre-employment checks
- Medicals for Driving